Treating the workers like scum doesn’t work. Treating them as the adult humans they are does. Good, so, we’ve solved that problem then:
But it doesn’t have to be this way. In fact, it shouldn’t be this way. The software is easy to program to treat employees like human beings. Some companies already have programmed software to be humane. And they’ve found that when they do, it isn’t just employee health and well-being that improve. Customer satisfaction does, too. Research shows that better, more predictable schedules for staffers means happier workers. That means better customer service and more sales. And that’s better for business.
Retail is a viciously competitive environment. Gaining even the slightest of margins means winning while your competitors go bust.
So, those who treat the workers well will profit, those who don’t will go bust. We therefore have solved this problem. The market will remove the bad actors.
The only way this doesn’t work is if the original claim, that treating the workers well does not increase sales and thus profits, is untrue.